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CUSTOMER SERVICES

For any customer enquiries relating to online and mobile, please contact our Customer Service team via live chat or visit our help centre. Click here for more information.

For enquiries relating to telephone or shop facilities please click on the link below:

Press Team - UK and Europe

For any media interviews, sponsorships and promotions, please contact our Press Office team.

Investors

For investor relations enquiries please contact our Investor Relations team.

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For financial media enquiries, please contact Andrew Porter and Oliver Hughes at Brunswick Group.

Tel: +44 (0)20 7404 5959

Shareholders

Albert App Customer Service Number

For enquiries relating to personal shareholdings please contact the registrar:

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
Tel: +44 (0) 870 703 0106

Public and industry stakeholders

For enquiries relating to government affairs and industry relationships, please contact Alison Cole in our Public Affairs team:
Tel: +44 (0)20 7612 3233

Careers / Human resources

If you are looking to work with us, please visit our Careers website.

For any HR related queries for our UK employees including reference requests please contact the GO2HR team on:

Email: GO2HR@williamhill.co.uk
Tel: 0345 600 2900

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Procurement

For details about the procurement of goods or services please contact globalprocurement@williamhill.co.uk.

Property

If you would like to suggest a vacant property for our betting shop development, please contact our Property team:
Tel: +44 (0)20 8918 3602
Email: propertysuggestions@williamhill.co.uk

All other enquiries, please contact our head office:

1 Bedford Avenue
London
WC1B 3AU
Tel: +44 (0)20 7612 3000

If you are creating a mobile app or website that requires access to secure customer information (for example, login details, account functionality) you will need to use one of following two options to access these details:

• Native Scenario (Client Device Application) - (for example: mobile) using the Sessions API must only be employed for direct connections between client and server. For example, the SSL connection is unbroken between the device where the customer enters credentials and The William Hill API (TWHAPI) server. An example of this is a native iPhone application using the TWHAPI services directly.

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• Web Scenario - login via a partner website. The customer presents their William Hill credentials to a William Hill authentication service, then after a successful login the customer is redirected back to the partner service and that service can then make use of the William Hill APIs. In this case there is a secure (SSL) connection from the user's device to the partner service and another from that service to the TWHAPI server.

The diagram below illustrates the possible options for customer authentication:

Mobile Device Authentication Flows

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• The flow in black shows client device application customer login directly with the Sessions API and then using other William Hill APIs.The following table explains the flow in detail:
  

  Arrow	Description
  1. Username/Password	The mobile device the customer is using, sends credentials to the Sessions API.
  2. Authentication Ticket	The request to Sessions API returns an Authentication Ticket to the mobile device, valid for a set period of time.
  3. Accounts, Bets...requests+Authentication Ticket	With the ticket that has been just acquired, the customer can place bets, query the account and perform other requests to other William Hill APIs.

• The flow in red shows client device application customer login directly with the Sessions API and then using other non-API William Hill services. The following table explains the flow in detail:
  

  Arrow	Description
  1. Authentication Ticket	The customer sends an Authentication Ticket from the mobile device to the Sessions API.
  2. Service Ticket	The request to Sessions API returns a Service Ticket.
  3. Other Service+Service Ticket	The Service Ticket allows the customer to access other CAS-enabled William Hill Services.

Customer using a Desktop Browser Authentication Flow

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The flow in blue shows customer login from a website that can the make requests to William Hill APIs or other services on behalf of that user. The following table explains the flow in detail:

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